Curriculum Vitae

Luciana Dimauro

IT Coordinator · Team Facilitator · Technical Help Desk · Varese, Italy

15+years in IT
4+certifications
6sectors
lucianadimauro@gmail.com +39 347 769 1408 linkedin.com/in/lucianadimauro codebits.it

Profile

IT Coordinator with a degree in Electronic Engineering and 15+ years of experience in consulting, IT coordination and operations. I started as a systems administrator and grew into coordinating development, test and QA teams on complex projects across energy, banking, telco and public administration. My technical background allows me to communicate directly with teams without losing sight of objectives, timelines and people. I work autonomously, manage vendors and stakeholders, and find practical solutions even when the context changes. Available for freelance engagements in IT coordination, team facilitation and technical support.

Experience

IT Coordinator & Co-founder

2026 – present

codebits · Remote

Freelance IT coordination, project coordination and process support for startups and SMEs.

  • Operational coordination of custom IT projects for end clients, from requirements gathering to UAT.
  • Development of internal tools for process automation, booking management and project tracking.

IT Project Coordinator

10/2025 – 02/2026

Factor-y · Remote

Parallel coordination of workstreams on identity management, custom development and a PA project.

  • Okta configuration management (SSO, MFA, provisioning) for enterprise clients.
  • Development team coordination for a pharmaceutical portal (VoltMX) with multi-vendor integrations.
  • Mixed team coordination with external vendor for a PA portal on HCL technology. Tools: Jira, Tempo, Capacity Planner.

IT Coordinator

01/2025 – 09/2025

Ghiro · Varese

Cross-divisional coordination across three business units: payroll, workplace safety, training.

  • Implementation of Zucchetti modules (ZSafe) with migration from existing CRM.
  • Configuration, documentation and roll-out of attendance/access software; vendor management.
  • Design and configuration of Moodle platform for training course delivery. Cross-functional help desk for internal users.

IT Process & Delivery Coordinator

11/2022 – 12/2024

Mobile Solutions · Varese

Role evolved from QA Manager to process redesign and operational innovation lead.

  • Redmine → Atlassian Suite migration: change management, workflow design with external consultants.
  • Go-live of custom appointment booking system integrated with Microsoft Exchange.
  • Chatbot project kickoff: knowledge base for automated responses on energy topics.
  • Customer service process redesign: vendor coordination, budget approval, documentation.

IT Solutions Manager

06/2021 – 11/2022

fastERA · Varese

Software development coordination for enterprise and SME clients; independent proposals and estimates.

  • Development coordination for British Telecom: evolutionary maintenance and integrations on a multi-year project.
  • Internal team coordination on parallel custom projects for SME clients. Independent drafting of proposals, quotes and estimates.

IT Delivery Coordinator

06/2019 – 06/2021

Synclab · Client: Enel · Milan

AMMS → Beat Suite reengineering for Enel smart metering.

  • Coordination of analysis, development and QA teams for ZettaBeat and WorkBeat modules.
  • Release planning (RUP); management on Rational Team Concert and Jira. Mediation between Enel teams, vendors and stakeholders.

IT Project Coordinator

01/2015 – 06/2019

Thinkopen · Clients: Enel, Credito Valtellinese, Arlanis Reply, Sky · Milan

Enterprise consulting across utilities, banking and CRM; parallel internal IT role.

  • Enel: dev and QA team coordination on smart metering suite reengineering (RUP, RTC, Jira).
  • Credito Valtellinese: innovative automated branch; 2-site rollout; vendor management including real estate and cash transport.
  • Arlanis Reply / Fastweb: taskforce for CRM → Salesforce migration backlog; ITIL V3 defect management.
  • Sky Italia: release and department coordination on CRM/Media Entertainment project (Salesforce).
  • Internal IT role: on-premise and AWS cloud infrastructure, Atlassian Suite, servers, databases, help desk.

IT Manager

12/2010 – 12/2014

Ulixe Group · Turin

Sole IT contact for infrastructure, help desk and projects for ~150 internal consultants.

  • Hyper-V cluster management; Windows/Debian Server, Exchange, Active Directory, Azure administration.
  • End-to-end Kerio → Exchange email migration handled independently.
  • Arxivar consultant for external clients: requirements gathering, configuration, training, support.
  • UAT and development monitoring on internal ERP migration with external vendor.

Certifications

Agile PM Foundation & Practitioner

APMG International · 2023

Change Management F&P

APMG International · 2024

CSPO — Certified Scrum Product Owner

Scrum Alliance · 2018

ITIL V3 Foundation

Axelos · 2017

Leadership & People Management

Sole 24 Ore Business School

BSc Electronic Engineering

Politecnico di Torino · 2012

Skills

Team coordination Release planning Defect management Requirements gathering UAT Vendor management Agile / AgilePM Scrum · RUP ITIL V3 Change Management Jira / Confluence Atlassian Suite Windows / Linux Azure / AWS Help Desk

Languages

Italian — native English — intermediate

Interests

Photography Cinema Art Anthropology
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